Frequently Asked Questions
Everything you need to know about your luxury designer shopping experience.
How long does shipping take and what are the costs?
We offer worldwide shipping via premium couriers. Domestic orders typically arrive within 1-3 business days, while international shipping takes 3-7 business days depending on the destination. Shipping costs are calculated at checkout based on your location.
What is your return policy for designer clothing?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all designer tags and security seals still attached. Please note that certain items like swimwear and underwear are non-returnable for hygiene reasons.
Are all products on Childsplay Clothing authentic?
Yes, we guarantee that every item sold on our platform is 100% authentic. We work directly with the world's leading luxury fashion houses and authorized distributors to ensure the highest standards of quality and provenance.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' services through Klarna in select regions.
Can I cancel or amend my order after it has been placed?
We aim to process and pack orders as quickly as possible. If you need to cancel or change your order, please contact our Customer Service team immediately. Once an order has reached the 'Shipped' status, we are unable to make further modifications.
Do I need to pay import duties and taxes?
For customers in the UK and EU, taxes are included in the price. For international orders outside these regions, duties and taxes may be applied by your local customs office upon arrival. We recommend checking your local guidelines before placing an order.